kk4's Privacy Policy
Our Commitment to Protecting Your Information
This policy explains in detail how we collect, store, and use your personal information, and what steps we take to ensure your information remains protected.
Introduction and Scope
kk4 (referred to hereinafter as "we", "platform", or "kk4") operates an online entertainment and gaming service for users in Bangladesh. We handle with great care the personal information you provide while using our website (kk4.cam).
This privacy policy applies to all members who use our services. By registering on our platform, logging in, or using any of our services, you are considered to have given your consent to this policy. If you have any objection to any part of this policy, please contact us or refrain from using the platform.
Important Note: We never sell your personal information to third parties. Ensuring the protection of your information is our highest priority.
What Information We Collect
kk4 may collect various types of information from you. The categories of information collected are described in detail below:
1.1 Registration Information
Information you provide when creating an account:
- Full name and date of birth
- Email address
- Username and password
- Contact information
- Residential address
1.2 Identity Verification Information
Documents required as part of our security process:
- National ID card (NID) or copy of passport
- Birth certificate (for age verification)
- Proof of address
- Information related to payment method verification
1.3 Financial Information
Information required to process transactions:
- bKash, Nagad, or Rocket number
- Deposit and withdrawal history
- Transaction amounts and dates
- Wallet balance and bonus usage records
1.4 Usage Information
Information automatically collected while you use the platform:
- IP address and device information
- Browser type and operating system
- Pages visited and time spent
- Game activity and betting history
- Date and time of login and logout
1.5 Cookie and Tracking Information
Our website uses the following technologies:
- Essential cookies (session management)
- Performance cookies (used to improve the site)
- Preference cookies
- Local storage data
1.6 Communication Information
Information collected when you contact us:
- Live chat conversations
- Email content and attachments
- Records of complaints and feedback
- Support ticket history
Purpose of Using Information
kk4 uses the information collected from you only for the specific purposes stated below. Information is not used for any unauthorized purpose.
2.1 Account Management and Service Delivery
We use your information to create and manage your account, verify your login, confirm your identity, and deliver our services properly. This includes issuing bonuses, determining VIP levels, and providing promotional offers.
2.2 Financial Transaction Processing
We use your financial information to securely process deposits and withdrawals through bKash, Nagad, and Rocket, to maintain transaction records, and to prevent fraudulent activity. The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳1,000.
2.3 Security and Fraud Prevention
We monitor user activity to maintain the security of our platform and to prevent unauthorized access, fraud, and money laundering. This monitoring is carried out in the interest of protecting you and all other users.
2.4 Customer Service
We use your communication history and information to resolve your issues through 24/7 live chat, handle complaints, and ensure an improved customer experience.
2.5 Meeting Legal Obligations
We retain and use necessary information to comply with applicable laws and regulations, respond to requests from regulatory authorities, and resolve legal disputes.
2.6 Service Improvement and Analysis
We review anonymized and aggregated usage data to analyze platform performance, plan new features, and improve the user experience.
Information Sharing and Disclosure
kk4 never sells your personal information to third parties. However, information may be shared in the limited circumstances described below:
3.1 Payment Processors
Information required to complete financial transactions through bKash, Nagad, and Rocket is shared with the relevant payment service providers. This sharing is done solely for processing transactions and in compliance with the highest security standards.
3.2 Technology Service Providers
We use the services of certain trusted third-party technology partners for game software, server hosting, cybersecurity, and data analytics. These partners are contractually bound to comply with our defined privacy standards.
3.3 Legal Obligations
If required under a court order, government directive, or applicable law, we may provide your information to the relevant authorities. We always act within the bounds of the law in such disclosures.
Our Commitment: Except in the cases mentioned above, we do not provide your personal information to any advertisers, marketing agencies, or other third parties.
Information Security Measures
kk4 has adopted industry-standard technical and organizational measures to ensure the security of your information.
🔒 SSL Encryption
Our entire platform uses SSL (Secure Sockets Layer) encryption technology. All data exchanged between your browser and our servers is encrypted, so third parties cannot read this information.
🛡️ Access Control
Access to your sensitive information is restricted to specific, authorized personnel only. Every access is logged and regular audits are conducted.
⚡ Secure Data Storage
Your information is stored on secure servers and backed up regularly. Passwords are stored in hashed form; we can never read your password directly.
🔍 Cybersecurity Monitoring
Our systems are constantly monitored and measures are in place to quickly identify and address potential security threats. The security team is active 24/7.
However, it is not possible to guarantee complete security when transmitting information over the internet. We make every effort to ensure maximum protection, but you should also keep your account password confidential and remain alert to unauthorized access.
Information Retention Period
We retain your information only for as long as necessary. The retention period depends on the type of information and the purpose for which it is used.
5.1 Account Information
All account information is retained while your account is active. After the account is closed or deleted, information required to meet legal obligations is kept for a defined period.
5.2 Financial Transaction Records
Financial transaction records are retained for an extended period for legal requirements and dispute resolution. These records are kept for a defined period even after the account is closed.
5.3 Communication Records
Support chat records, email communications, and complaint records are retained for a defined period to improve customer service quality and for dispute resolution.
5.4 Cookie and Session Data
Session cookies are automatically deleted when the browser is closed. Persistent cookies are generally set to expire between 30 days and 1 year and are automatically deleted upon expiry.
Your Rights and Controls
You have several important rights over your own information. kk4 respects these rights and is committed to responding to your requests.
6.1 Right to Access Information
You can find out at any time what information we hold about you, how we use it, and who we share it with. To make this request, contact us via live chat or email.
6.2 Right to Correct Information
If there is any incorrect or incomplete information in your profile, you can request that it be corrected. We will correct it promptly, subject to verification.
6.3 Right to Close Account
You can request to close your account at any time. After the account is closed, the process of deleting your personal information will begin, except where required by legal obligations.
6.4 Right to Object to Processing
You have the right to object to the processing of your information for specific purposes. However, in some cases, processing certain information may be essential to meet legal obligations or deliver services.
To exercise your rights: Contact our 24/7 live chat support or email us at ([email protected]) to exercise any of your rights. We will respond to your request within a maximum of 30 business days.
Cookie Policy and Tracking
Cookies are small text files stored in your browser. They help our site function better and improve your experience.
7.1 Essential Cookies
These cookies are essential for the core functions of the platform — such as maintaining login sessions, managing security tokens, and remembering your preferences. Without these cookies, the platform will not function properly.
7.2 Performance Cookies
These cookies help us understand how you use the site. This information is analyzed anonymously and in aggregate, allowing us to improve the site's performance.
7.3 Cookie Controls
You can control or delete cookies from your browser settings. However, disabling essential cookies may prevent you from using some features of the platform.
Protection of Minors
8.1 Age Restriction
kk4 is an entertainment platform for adults (21+). We do not intentionally collect information from anyone under the age of 21. Age verification is mandatory at the time of registration and we reserve the right to immediately close accounts belonging to minors.
8.2 Age Verification Process
We verify age through identity documents before account creation and financial transactions. If we suspect any user is under 21 years of age, we conduct an immediate investigation.
To parents: If you find out that your underage child has provided information on our platform, please contact us immediately — we will arrange to delete that information.
Policy Changes and Updates
9.1 Notice of Changes
We may update this privacy policy from time to time. For significant changes, we will notify you by email or through a notice when you access the platform.
9.2 When Changes Take Effect
The updated policy will take effect from the date it is published. If you continue using the platform after the changes, you will be considered to have agreed to the new policy. If you do not agree to the changes, please request to close your account.
9.3 Previous Versions
We can provide a copy of a previous version of the privacy policy upon request. Please contact our support team for this.
Contact and Complaints
If you have any questions or concerns about this privacy policy, please contact us. We are always ready to assist you with any privacy-related matter.
Have a privacy question?
Contact us directly through our 24/7 live chat support or by email. We are always ready to help in Bengali.
This privacy policy was last updated in January 2026. To read our other policies and terms, visit the Terms and Conditions and Responsible Gaming pages.